Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at goosleekerpakistan@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at goosleekerpakistan@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at goosleekerpakistan@gmail.com.

At Goo Sleeker, we are committed to providing high-quality products and ensuring customer satisfaction. Please read our Refund & Return Policy carefully before making a purchase.

1. Return Eligibility

You may request a return if:

• The product is damaged or defective upon delivery.
• You received an incorrect product.
• The product is unused, unopened, and in its original packaging with all seals intact.
• Your return request is submitted within 7 days of receiving your order.

Products returned without prior approval may not be accepted.

2. Damaged or Defective Products

If your order arrives damaged, defective, or incorrect, you must notify us within 24 hours of delivery.

To process your request, please provide:

• Your Order Number
• Clear photos of the product
• Photos of the packaging
• A brief description of the issue

Our support team will review your request and provide a suitable resolution.

3. Non-Refundable Products

The following items are not eligible for refund or return:

• Products with opened or broken safety seals
• Used products
• Products damaged due to customer misuse or negligence
• Products returned without original packaging

4. Change of Mind

We do not accept returns or refunds for change-of-mind purchases. We encourage customers to review product descriptions carefully before placing an order.

5. Exchange Policy

We gladly offer exchanges for:

• Defective products
• Damaged products received during shipping
• Incorrect items delivered

Exchanges are subject to product availability. If the requested replacement is unavailable, an alternative solution will be offered.

6. Refund Policy

Once your returned product has been received and inspected, we will notify you of the outcome.

If your refund is approved:

• Refunds will be processed within 5–7 business days.
• For Cash on Delivery (COD) orders, refunds will be issued via bank transfer or store credit, depending on your preference and eligibility.
• Shipping charges are non-refundable unless the return is due to our error or a defective product.

7. Order Cancellation

Orders may be cancelled only before they have been dispatched.

Once an order has been shipped, it cannot be cancelled. However, if eligible, you may request a return in accordance with this policy.

8. Return Shipping

If the return is due to:

• A defective product
• A damaged shipment
• An incorrect item sent by Goo Sleeker

We will arrange or cover the return shipping cost.

For any approved return not caused by our error, the customer may be responsible for return shipping charges.

9. How to Request a Return

To initiate a return or exchange:

Email: support@goosleeker.com

WhatsApp: +92 329 5516555

Please include:

• Order Number
• Your full name
• Reason for the request
• Supporting photos (if applicable)

Our customer support team will guide you through the return process.

10. Contact Information

Goo Sleeker

Website: https://goosleeker.com/

Email: support@goosleeker.com

WhatsApp: +92 329 5516555

Return Address:

House No. 282, Block C, Faisal Town, Lahore, Pakistan

If you have any questions regarding this Refund & Return Policy, please contact our support team. We are committed to resolving all genuine concerns promptly and ensuring a smooth shopping experience.